Welcome to RISE (the Website) at www.channelrise.com.au. The Website and related products and services are operated by Mimi Enterprises Pty Ltd (ACN 098 787 047) as trustee for M.C & E.S Trust (ABN 45 834 994 769) trading as RISE (we, us, our). These Terms and Conditions (Terms) govern your access to and use of the Website and any purchase of products through it. By using the Website or placing an order, you agree to these Terms. If you do not agree, do not use the Website or place an order.

Our Disclosures

Some key points are summarised below. Please read the full Terms.

• Subscriptions: If you subscribe, you will receive refills at the frequency you choose (for example, every three, four or five months) and you will be charged when each order ships. There is no minimum term. You can cancel an upcoming order up to 24 hours before dispatch. See clause 6 for further information.
• Change of mind: We do not offer returns or refunds for change of mind. See clause 9.1.
• Liability: Our liability is limited as set out in clause 15.
• We may receive a benefit (which may include a referral fee or commission) if you visit certain third-party websites via a link on our Website.

Nothing in these Terms limits your rights under the Australian Consumer Law.

1. About RISE

RISE is a beauty brand committed to empowerment, inclusivity and authenticity, offering products that enhance natural beauty without harm to users or the environment.

Registered trade marks (Australia): RISE, CHANNEL RISE, and THE BEAUTY YOU WAKE UP WITH are registered trade marks in Australia owned by Mimi Enterprises as trustee for M.C & E.S Trust.

2. Eligibility & Account Information

2.1 Age: If you are under 18, you confirm you have permission from a parent or legal guardian to place an order.

2.2 Accuracy: You agree that information you provide (including shipping and contact details) is true, accurate and complete.

3. Products & Information

3.1 Product descriptions: We take reasonable care to display product information accurately. However, colours and appearance may vary due to device settings and lighting.

3.2 Ingredients & use: Ingredients and directions are available on product pages and/or packaging. You are responsible for reviewing ingredient lists for allergies or sensitivities before use.

3.3 Skin sensitivity: Always patch test first. Discontinue use if irritation occurs. If symptoms persist, seek medical advice.

3.4 No medical claims: Our products are cosmetic in nature and are not intended to diagnose, treat, cure or prevent any medical condition.

4. Orders, Acceptance & Cancellations

4.1 Order acceptance: Orders are offers to purchase. We may accept or reject an order (including after payment) for reasons such as stock availability, suspected fraud, pricing errors, or compliance requirements. If we cancel, we will refund amounts paid for the cancelled order.

4.2 Cancellations by you: You may request cancellation within 2 hours of purchase by emailing orders@channelrise.com.au. If the order has already been processed or shipped, we may be unable to cancel.

4.3 Limits & discretion: We may limit quantities per order/customer and refuse service where permitted by law.

5. Pricing & Payments

5.1 Currency & GST: Prices are in AUD and include GST where applicable.

5.2 Price changes: Prices and promotions may change at any time. Changes won't affect orders already accepted.

5.3 Errors: If a pricing or description error occurs, we may cancel or adjust the order and will contact you where required.

5.4 Payment methods: We accept credit/debit cards, PayPal, Afterpay and other payment methods displayed at checkout.

5.5 Chargebacks/fraud: Unauthorised or fraudulent chargebacks may result in account restrictions and recovery action.

5.6 Payment authorisation: If paying by debit or credit card, you must be the authorised cardholder. If paying by direct debit, you authorise our nominated payment processor to debit your account and confirm you are the account holder or an authorised signatory.

5.7 Third-party payment providers: Where you pay through a third-party provider (such as Afterpay or PayPal), your use of that payment method may be governed by the provider's separate terms and conditions, which you must review and accept directly with them.

6. Subscriptions

6.1 You may subscribe to receive refills of selected products at a refill frequency of your choice (for example, every three, four or five months). By subscribing, you authorise us to supply the products and charge you in accordance with your subscription details shown in your account.

6.2 There is no minimum term. You may skip a delivery or change your refill frequency at any time up to 24 hours before dispatch through your account or by contacting us.

6.3 There are no fixed lock-in dates. You will be charged when your order is shipped, using the payment method you nominated (credit/debit card, Afterpay or PayPal), and you authorise us to charge that payment method on each shipment. We will give you at least 14 days' notice of any change to the inclusions or price of your subscription products, which will apply to orders shipped after the notice period. If you do not agree to the change, you may cancel your subscription.

6.4 You may change your delivery address up to 7 days before dispatch. We are not responsible for orders sent to an outdated address if you do not update it within that time.

6.5 You may cancel your subscription at any time through your account or by contacting us. To cancel an upcoming order, you must do so at least 24 hours before dispatch. If an order has passed that point, we will not be able to cancel it, but your subscription will end for future orders. Your cancellation takes effect immediately for all orders that are not yet within 24 hours of dispatch. Clause 4.2 does not apply to subscription orders.

6.6 If a product is unavailable, we will notify you and may delay the order until the product is available or cancel that order, and we will refund any amount you have paid for products we do not send.

6.7 We may suspend or cancel your subscription if we reasonably suspect that you breach these Terms or if we discontinue the product or the subscription service. Where we cancel for reasons other than your breach, we will notify you and refund any amount paid for products not sent.

6.8 Nothing in this clause limits your rights under the Australian Consumer Law.

7. Offers, Discounts & Promotions

7.1 Specific terms may apply to a particular offer, promotion or discount and will be displayed with the offer. If those terms conflict with these Terms, the offer terms prevail for that offer.

7.2 Discount codes: Unless stated otherwise, a discount code:

1. must be entered at checkout;
2. is valid only for the period, products and other applicable conditions stated;
3. can be used once per customer and cannot be combined with other offers or codes;
4. has no cash value and cannot be applied to an order already placed; and
5. cannot be used on gift vouchers.

7.3 Subscription offers: Unless stated otherwise, a discount or offer on a subscription applies only to the orders specified in the offer and not to later refills.

7.4 Misuse and withdrawal: We may withdraw or change any offer or code at any time, but this will not affect orders already accepted. We may cancel an order or refuse to honour a code if we reasonably suspect fraud, abuse or breach of the offer terms, and will refund amounts paid for any cancelled order.

8. Shipping & Delivery (Australia)

8.1 Shipping area: We currently ship within Australia only.

8.2 Fees & promotions: Shipping fees are shown at checkout. Free shipping (if offered) may be subject to minimum spend, locations and promotional terms, and may be withdrawn at any time.

8.3 Delivery times: Delivery estimates are provided as a guide only and are not guaranteed. Delays may occur due to carrier disruptions or events outside our reasonable control.

8.4 Address responsibility: You are responsible for providing a correct delivery address. Additional costs caused by incorrect or incomplete addresses (including re-delivery/return-to-sender fees) may be charged to you.

8.5 Risk and title: Title in the goods passes to you once we receive full payment. Risk of loss passes upon delivery to the address supplied (or as otherwise required by law). If you request authority to leave, delivery is taken to occur when the carrier leaves the parcel at the nominated address.

9. Returns, Refunds & Australian Consumer Law

9.1 Change of mind: We do not offer returns or refunds for change of mind (including dissatisfaction due to individual results or preferences), except where required under Australian Consumer Law.

9.2 Hygiene/safety: For hygiene and safety reasons, we may refuse returns of opened/used cosmetics except where the product is faulty, unsafe, not as described, or otherwise required under Australian Consumer Law.

9.3 Damaged, faulty or incorrect items: Please inspect your order on arrival. If an item is defective, damaged, missing, or incorrect, contact us at orders@channelrise.com.au with your order number and supporting photos within 7 days of delivery (or as soon as reasonably possible). We will assess and provide a remedy in line with Australian Consumer Law (repair, replacement, refund, or other remedy depending on the issue). This timeframe is to help us investigate and resolve issues promptly and does not limit your rights under Australian Consumer Law.

9.4 Return process: If we request a return, items must be returned in original packaging where possible. We will provide return instructions.

9.5 Return costs: For returns relating to faulty/damaged/incorrect items, you will need to cover the initial cost of return shipping. Where we have confirmed the fault/damage/error, we will reimburse you for the reasonable return shipping costs.

9.6 Refund timeframe: Approved refunds are processed to the original payment method. Processing times vary by payment provider and may take up to 14 business days after approval.

9.7 Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

10. Intellectual Property

All trade marks, brand names, product designs, text, graphics, logos, images, and other content on this Website are owned by or licensed to Mimi Enterprises as trustee for M.C & E.S Trust and are protected under Australian intellectual property laws.

Registered trade marks (Australia): RISE, CHANNEL RISE, and THE BEAUTY YOU WAKE UP WITH are registered trade marks in Australia owned by Mimi Enterprises as trustee for M.C & E.S Trust.

You must not use our trade marks (including in metatags, advertising keywords, social media handles, marketplace listings, or business names) without our prior written consent.

You must not copy, reproduce, distribute, display, modify, or create derivative works from any Website content without our prior written permission.

11. User Content (Reviews, Comments, Tags)

If you post or submit content (including reviews), you grant us a worldwide, royalty-free, perpetual, irrevocable licence to use, reproduce, modify, publish and display that content for marketing and operational purposes. You warrant you have the rights to submit it and it does not infringe third-party rights or break any law.

12. Prohibited Conduct

You must not misuse the Website, including attempting unauthorised access, interfering with security or functionality, reverse-engineering, decompiling, or disassembling any part of our Website, using the Website to transmit unlawful material or for any unlawful purpose, breaching any person's privacy or legal rights, or engaging in conduct that is harmful, misleading, or fraudulent.

13. Third-Party Links

The Website may include links to third-party sites. We are not responsible for their content, policies, or practices.

14. Privacy

Your use of the Website is also governed by our Privacy Policy.

15. Limitation of Liability

To the maximum extent permitted by law, we exclude all warranties not expressly stated in these Terms. Nothing in these Terms excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law or other applicable law that cannot be excluded.

To the extent permitted by law, our liability is limited (at our option) to resupplying the goods or paying the cost of having the goods resupplied.

To the extent permitted by law, we are not liable for any indirect, special or consequential loss, including loss of profits, loss of opportunity, loss of reputation, and loss of use and/or loss or corruption of data.

Subject to your rights under the Australian Consumer Law and to the maximum extent permitted by law, each party's liability will be reduced proportionately to the extent that the loss was caused or contributed to by the other party's acts or omissions, or failure to mitigate its loss.

Subject to your rights under the Australian Consumer Law and to the maximum extent permitted by law, each party's total liability arising from or relating to these Terms or the products will not exceed the amount paid for the specific products that are the subject of the relevant claim.

16. Changes to These Terms

We may update these Terms from time to time by posting the updated version on the Website. The "Last Updated" date indicates when changes were made. The Terms that apply to your order are those in effect when you place your order.

17. Governing Law

These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of NSW.

17.1 Severability: If any part of these Terms is invalid or unenforceable, that part will be read down or severed and the remainder will continue in full force.

17.2 Disputes: A party may not commence court proceedings relating to any dispute arising from, or in connection with, these Terms (Dispute) without first meeting a representative of the other party within 14 days of notifying that other party of the Dispute. If the parties cannot resolve the Dispute at that meeting, either party may refer the Dispute to mediation administered by the Australian Disputes Centre. This clause does not prevent a party seeking urgent interlocutory relief.

17.3 Events outside our control: We will not be liable for any delay or failure to perform our obligations if the delay or failure is caused or contributed to by an event or circumstance beyond our reasonable control.

17.4 Notices: Any notice given under these Terms must be in writing, addressed to us at hello@channelrise.com.au or to you at the details you provided when you placed your order or in your account.

17.5 Feedback: We are always looking to improve our services and products. If you have feedback or a complaint, please contact us using the details in these Terms and we will take reasonable steps to address your concerns.

18. Contact

• Customer support: hello@channelrise.com.au
• Orders/returns: orders@channelrise.com.au

ABN: 45 834 994 769
ACN: 098 787 047
Legal entity: Mimi Enterprises Pty Ltd ATF M.C & E.S Trust